Refund and Cancellation Policy:

1. Cancellation

Cancellation Policy

i. Order Confirmation & Cancellations
Once your order has been confirmed, it cannot be cancelled. If you choose to cancel after confirmation, Joe’s Catering reserves the right to withhold the full order amount or apply the applicable cancellation fee to a future order to cover costs incurred.
ii. Item Unavailability
In the unlikely event that an item you ordered becomes unavailable, we will contact you using the phone number provided. You will have the option to cancel the entire order and will be eligible for a full refund in accordance with our refund policy.

iii. Right to Cancel Orders
Joe’s Catering reserves the right to cancel an order under the following circumstances:

• The delivery address is outside our service area

• We are unable to reach you by phone or email to confirm the order

• Delivery cannot be completed due to insufficient information, directions, or authorization from you

• All items in your order become unavailable at the time of preparation

2. Refunds

a. your order packaging has been tampered or damaged at the time of delivery;

b. us cancelling your order due to (A) your delivery location following outside our designated delivery zones; (B) failure to contact you by phone or email at the time of confirming the order booking; or (C) failure to contact you by phone or email at the time of confirming the order booking; or

c. you cancelling the order at the time of confirmation due to unavailability of the items you ordered for at the time of booking.

ii. Our decision on refunds shall be at our sole discretion and shall be final and binding.

 

3. In case of payment at the time of delivery, you will not be required to pay for:

i. orders where the packaging has been tampered or damaged by us;

ii. wrong order being delivered; or

iii. items missing from your order at the time of delivery.